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Latest News


Welcome to Laura Batterbee our new practice nurse at Torkard Hill Medical Centre



If you, or someone you know cares for a loved one you are invited to come to our Carer's Drop In Service.  This is held on the first Tuesday of every month from 9am - 11am, and the advisor can provide practical advice and support on carer issues.

You do not need to book an appointment - just turn up!


WE NOW HAVE A NEW CARERS CHAMPION: DONNA WYBROW.  If you have any questions please ask Donna who will be happy to signpost you to local Carer Services.


The NHS Breast Screening Programme saves 1,400 lives every year.

All women aged 50 and over are entitled to regular breast screening.  Some things  are worth making time for.  For more details, please click here

Torkard Park Run Practice  

The GP partners at Torkard Hill Medical Centre have joined the new national parkrun GP scheme which is a joint venture between the Royal College of GPs and Parkrun UK.  GP practices are being encouraged to develop closer links with their local parkrun to become certified ‘parkrun practices’, where our health care practitioners can signpost patients and carers to parkrun, particularly those who are the least active and have long-term health conditions. Many practice staff across the country have already reaped the personal benefit of taking part. We know that experiencing parkrun for yourself is a great way to appreciate the benefits and share them with patients.   Part of our application meant we needed to collaborate with our local parkrun provider, Bestwood Village Park run team, and they are very happy to support us.

Want to know more?  Click here

Infective Conjunctivitis in Children

This typically involves red or pink eyes that may be sticky or watery and can cause irritation, although the condition is usually pain free.  Most cases clear up in a few days without any treatment.

You DON'T need to:

  • See a GP or practice nurse

  • use antibiotics

  • Keep them away from school (unless they are feeling particularly unwell

You DO need to:

  • Bathe any sticky or crusty coating on eyelids or eyelashes with water and cotton wool

  • Keep their eyes uncovered

  • Discourage them from touching their eyes

  • Encourage them to wash their hands with soap and warm water regularly throughout the day

  • Make sure they use their own towels and pillows

  • Buy lubricant eye drops over the counter from a pharmacist in severe cases

It's your right to be seen - Get a Screen

In addition to an NHS health check there are other opportunities to be screened; for more information please click the following link: MOT Yourself.pdf

Important Changes about Data Protection

Many patients may have noticed they have been receiving emails about new privacy regulations coming into force at the end of May 2018. This is due to GDPR (also known as the General Data Protection Regulation) which is a new European framework for data protection laws. It is designed to give every individual greater protection, rights and control over how their data is collected, stored, used and shared.

The Practice fully supports these regulations and have reflected these rights and interests in our new Privacy notice and Privacy statement. We are required to provide clarity on what data we have, how we use it, why we need it and who has access to it. We have also appointed a Data Protection Officer (DPO) who can be contacted if anyone has concerns about GDPR:-

Paul Couldrey

Tel: 0115 838 6770


We still deal with requests for your medical information at the surgery

For more information on the GDPR is available at the Information Commissioner’s office:

Why does the Receptionist need to ask what's wrong with me?

  It is not a case of the receptionists being nosey!


The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive:

  • The most appropriate medical care,

  • From the most appropriate health professional,

  • At the most appropriate time

Receptionists are asked to collect brief information from patients:


  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse and other health professional rather than a doctor where appropriate  

Reception staff, like all members of the team, are bound by confidentiality rules


  • Any information given by patients is treated strictly confidential
  • The practice would take any breach of confidentiality very seriously and deal with accordingly
  • You can ask to speak to a receptionist in private away from reception
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected


Thank you for your support

10 Ways To Get The Most From Your GP

With the average GP consultation lasting just 10 minutes, Which? have been investigating how patients can make the time count. They interviewed 15 GPs – from newly qualified doctors to those with a lifetime of experience – to gather their tips and know-how. 

Click here for more information.


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