Patient Participation Group
Torkard Hill Medical Centre has a very active Patient Participation Group (PPG) which is chaired by Kathryn Sanderson supported by Dr Alex Brodie. We encourage our patients to give their views about new developments in the Practice and our wider community. We think it is important to access views and opinions from as many patients as possible and we strongly encourage our patients to join our PPG.
We have consulted with our patients and our feedback suggests that many of our patients are busy and may not have time to come to the surgery for face to face meetings. Therefore, we have created an active ‘virtual’ group of over 1300 of our patients. This mechanism allows patients to easily exchange views, participate in practice surveys and with whom we can consult from time to time by email.
A Message from our Chair
My background is senior leadership in the public sector so I am well used to working within the constraints of Government initiatives and targets and with public funding. Although I am not from a Health Service background I do have a broad understanding of how the NHS works and I am not afraid of asking challenging questions at any level. In addition I have along term condition which means I have fairly regular contact with the practice as a patient and I have regular appointments at both NUH hospitals so have first hand experience of the service at different levels. In the role of PPG Chair it is important I remain independent to represent you in a fair way. The agenda is not about me and what I like or don’t like but all patients and the experiences we all share; my job is to communicate your views to the Practice and to the CCG and to offer a patient perspective.
Having been involved with the PPG for over 3 years I would very much like to see it to continue to develop as a active and participative group. If you ever want to leave me a message I can be contacted via the surgery – please leave a written message with reception, or contact me by email – Kathryn.PPG@gmail.com
Torkard Matters - Our Practice Newsletter
We publish our practice e-newsletter monthly, it allows us to communicate new services and developments as well as letting you know about current health and community matters. We send an e-newsletter to all our Patient Participation Group (PPG) members. If you are not already a PPG member but would like to join our active virtual group please email us on NNESTCCG.AdminTorkard@nhs.net or speak to a member of our reception team.
See below for the e-versions of our newsletters:
Torkard Matters October 2017.docx
Torkard Matters November 2017.docx
Award Winning PPG
Many congratulations to all the patients and carers who form part of Torkard Hill Medical Centre Patient Participation Group (PPG). At the September 2016 Nottingham North East Clinical Commissioning Group (CCG) AGM, our PPG received an award for the most innovative PPG. This award was in response to our hard work in keeping our patients informed and engaged through our virtual PPG, newsletter and other forums and events.
Engaging with the Community for Health & Wellbeing
This is the second time we have held a summer event in collaboration with local community groups. We were thrilled to receive such positive feedback from those who attended our Summer Health Fair in July 2017. With over 30 groups participating it was bigger and busier than before! We would like to thank all of the stall holders and volunteers who came to explain the wide variety of services available in Hucknall for our patients. Most importantly we would like to thank all those who attended on the day and helped to raise almost £300 in charitable donations.
Caring for Carers
As a Practice we value our carers and the role they play in supporting those cared for. We offer a range of support and signposting for carers including dedicated Carers Champion, a carers register, signposting to wider support via the Carers Hub, carers health checks with our nursing team and bespoke carer focused events.
We have held a coffee morning, supported by a range of colleagues including the Carers Federation, Carers in Hucknall, our local Clinical Commissioning Group and Healthwatch Nottinghamshire. Carers were provided with a first aid workshop by The British Red Cross over coffee and cake. The event was attended by 20 carers, feedback has been very positive and carer comments will help us plan future events. More importantly feedback has influenced in how our staff deal with carer issues in a sensitive way.
Click here for the answers to some common patient questions.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.