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Reports & Surveys 

2014-5 REPORT

PPG 2014-5 report final.docx


PPG terms of reference Oct 2014.pdf


Patient Survey and Action Plan 2013/14

Thank you to everyone who participated in our recent patient survey.  We will use the findings and also the comments received from our PPG members to prepare an action plan for 2014/15

Click on the Names of the folders below to open the PDF

Suggestions & Comments Patients

Patient Survey October 2013

2014-15 Survey Results

PPG Action Plan 2014-15

PPG DES Report 2014 

Patient Survey and Action Plan survey


Thank you to everyone who participated in our recent patient survey. We have used the findings and also comments received from our PPG members to prepare action plan for 2013/14. We have also reported back on the action from 2012/13. Your continued support for the practice is greatly appreciated and welcome any comments on the action plan to:             

pdfSummary Report 2013


pdf Suggestions from PPG 2013


pdf PPG Report template 2012-13


During Autumn 2011 and in February/March 2012 you have been contributing your ideas and completing our online survey. These have formulated our PPG action plan for 2012/13.

pdf See survey report


We wanted to take this opportunity to thank everyone who has emailed in, completed a survey or followed our twitter feeds for your support. We continue to welcome you comments and suggestions.

Many thanks, Torkard Hill Medical Centre

Action Plan 2012/13

Damaged Seating

A member of staff has identified the damaged seats. Unfortunately the damage was not repairable on this occasion and new seats need to be ordered. New seats were installed in April 2012.

Online booking of nurse appointments

To date this has proved difficult since nurse appointment times are of different lengths depending on the medical condition(s) being consulted on ranging from 10 minutes to 45 minutes.
We plan to review the nurse appointments to see if there are some standard appointments which we can enable patients to book online. Overtime we hope that the range of conditions you can book appointments for will be increased.

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