If you live within our practice area (see map below) you are welcome to register with us and our reception staff will be happy to guide you through the procedure.

The easiest way to register is online - click here!

You can see our Practice boundary here.

You can also enter your home postcode to see if you live within our boundary.

The NHS requires that every patient is allocated a named accountable GP.

All patients will have been allocated a named GP. This is for administrative purposes only and you retain the right to see any of our GPs. You will still be able to book an appointment with the clinician of your choice.

What does 'accountable' mean?
The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required. This arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.

Does the requirement mean 24-hour responsibility for patients?
No. The named GP will not:

• take on responsibility for the work of other doctors or health professionals
• take on 24-hour responsibility for the patient, or have to change their working hours.
• be the only GP or clinician who will provide care to that patient

Can patients choose their own named GP?
Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.

Do patients have to see the named GP when they book an appointment with the practice?
No. Patients are free to choose to see any GP or nurse in the practice.

If you would like to know who your named accountable GP is, or you have a preference as to which GP you are allocated please contact the Surgery for more information.

Find your NHS number online at:

www.nhs.uk/nhs-services/online-services/find-nhs-number

Use this service to get your NHS number. Your NHS number is a 10 digit number, like 485 777 3456.

You do not need to know your NHS number to use NHS services, but it can be useful to have it.

The Practice has been specially designed to make it easier for disabled patients to visit. There are no steps in the building, giving patients easy access.

We have a wheelchair for patient’s use, at their own risk, should you require one whilst visiting the Practice.

We have a disabled toilet.

There is clear signage throughout, directing you where you need to go.

Please ask Reception for assistance as they are always happy to help.

If you move out of the area you must register with a local practice, as we are unable to visit or provide out of hours services. If you wish to change your doctor for any other reason, instructions on your medical card explain how to do this or alternatively click on the link change GP

Change of Address

If you move house within the practice area, or change your telephone number, please update your details online or speak to reception as soon as possible.

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

You can find more information about our policies at: https://www.torkardhill.co.uk/practice-policies

Including:

• Data protection
• Disability access
• Confidentiality
• Compliments & complaints

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

 

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French

We are required to publish GP earnings. You can find this information at: https://www.torkardhill.co.uk/gp-earnings